The short version
You have 14 days from delivery to return anything. We will refund it.
How to start one
Email support@meetkopa.com with your order number and which product you are returning. You do not need a reason, though if you want to tell us we would genuinely like to know.
We will send you a return authorization and an address. Please don't ship anything back before you have that, because packages without an authorization are hard to match to an order.
What we need
Products should come back in their original packaging. Opened is fine. You cannot tell whether a recovery product works for you without using it, and we are not going to pretend otherwise.
Refunds
Once your return arrives we will process the refund within three business days, back to the original payment method. Depending on your bank it can take another five to ten days to appear on your statement.
We deduct a 10% restocking fee from the refund. Original shipping costs are not refunded. Return shipping is your cost unless the product arrived damaged or we sent you the wrong thing, in which case we cover it.
Damaged or wrong item
Don't return it. Email a photo to support@meetkopa.com within seven days of delivery and we will ship a replacement at our cost. Keep the original.
Exchanges
We don't process direct exchanges. Return what you have, and place a new order for what you want. It's faster than waiting on both legs of a swap.
What we can't take back
Products returned more than 14 days after delivery, and products bought somewhere other than meetkopa.com. If you bought Kopa from a retailer, their return policy applies.
If you're unsure
Write to us before you return something. Most of what comes back is a product that was right for the person and wrong for the situation, and we can usually sort that out in one email.
support@meetkopa.com