Cancellation Policy

Cancelling a subscription

Kopa offers an optional monthly subscription on our products. If you choose "Subscribe and save" at checkout, you get 20% off and we ship you the same product every month until you cancel. You are charged each month on the same date you first subscribed.

You can cancel at any time, for any reason, with no fee and no minimum number of orders.

The fastest way is to manage it yourself. Log in to your account, open your subscription, and select Cancel. It takes effect immediately and you will see a confirmation on screen.

You can also cancel by emailing support@meetkopa.com from the address on your order, or by calling (305) 487-1733 during business hours. Tell us you want to cancel and we will do it. We will not ask you to justify the decision and we will not route you through a retention offer.

We confirm every cancellation by email. If you do not receive a confirmation within one business day, assume it did not go through and contact us again.

Timing

Cancel at least 24 hours before your next renewal date to avoid that month's charge. Your renewal date is shown in your subscription confirmation email and in your account.

If you cancel after a renewal charge has already been placed, email us right away. If the order has not yet shipped, we will cancel it and refund you in full. If it has already shipped, our Refund Policy applies and you have 14 days from delivery to return it.

Skipping instead of cancelling

If you simply have enough product for now, you can skip a delivery rather than cancel. Skipping pushes your next shipment and next charge forward by one cycle and keeps your discount. Email us or use your account to skip.

Cancelling a one-time order

You can cancel any one-time order before it ships.

Within 15 minutes of placing your order, you can cancel it yourself. Log in to your account, open the order, and select Cancel.

After 15 minutes, email support@meetkopa.com with your order number and the word "cancel" in the subject line. If the order has not yet gone out, we will cancel it and refund you in full.

Please move quickly. Orders are packed and shipped within one business day of being placed, and once a package is with the carrier we cannot pull it back. If we cannot cancel in time, email us anyway and we will treat it as a return under our Refund Policy.

How refunds are issued

Cancelled orders are refunded to your original payment method within three business days. Depending on your bank, it can take another five to ten days to appear on your statement.

Cancelling a subscription stops all future charges. It does not automatically refund orders you have already received.

If we cancel your order

We may cancel an order or a subscription and refund you in full if the product is out of stock, if there is a pricing or listing error, if we cannot lawfully ship to your address, or if we suspect fraud. If this happens we will email you to explain before issuing the refund.